Article

Source file requirements

Three checks run before work starts: readability of the source, page completeness, and the language direction. Each is confirmed in writing, and anything unclear is resolved before the scope is issued rather than after. The source file must be legible and complete; missing pages, cropped edges or unclear scans are flagged during evaluation so the scope reflects the real state of the material rather than an assumption about it. The documented record also covers process and quality as part of the same scope. Where a filing depends on a specific form, the scope names that form explicitly; the client confirms the requirement with the receiving institution and the work follows the confirmed specification. Confidentiality follows the written scope: files are stored for the agreed retention period, access is limited to the assigned translator and reviewer, and deletion is confirmed on request.

The article process has four documented steps: file submission, written scope, translation with independent review, and tracked delivery. Each step is recorded and verified to ensure quality and accountability.

What we do not promise

The translation is accurate and independently reviewed, but no authority is guaranteed to accept it. The written scope states the intended use so the client can confirm the requirements with the institution. No acceptance guarantee is given: the receiving institution decides whether the format meets its requirements. The scope names the intended use and the client confirms the details directly. The documented record also covers process and quality as part of the same scope. The control note accompanies every delivery and records the terminology decisions, the format specifications and any open points, so the client-side review can be completed quickly and completely. The same documented path applies to expedited orders: the faster window is confirmed in the scope with the review round unchanged, so speed does not remove the second pair of eyes.

Defining the boundaries of article is important. The written scope states what is included and what is not, ensuring that there is no ambiguity about what will be delivered.

What drives the price

Pricing follows a written quote that itemises volume, layout complexity, repetition and delivery window. The client sees all four factors before the order is placed. Price is driven by four factors: volume, layout complexity, repetition inside the file, and the chosen delivery window. The written quote lists all four so the client can see what moves the number before ordering. The documented record also covers languages and price as part of the same scope. The written scope is the reference for every later question about volume or price; deviations are confirmed in writing before they are applied, and the agreed version remains the reference until delivery. Files are exchanged through the encrypted channel used for the initial submission, and revisions within the review window are handled under the same project number so the record stays in one place.